Freshchat experienced a minor incident on January 20, 2021 affecting Freshchat Web App, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Jan 20, 2021, 09:15 AM UTC
Sorry for the inconvenience caused, you will be experiencing a partial outage or difficulty in logging into the portal using your organisation account. Our best minds are working on it right now and we will keep you posted with timely updates.
- resolved Jan 20, 2021, 09:50 AM UTC
Our team has fixed the issue and the application should be running at normal without any problem and we are monitoring closely.