Freshchat experienced a minor incident on January 27, 2021 affecting Third-party Services, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating Jan 27, 2021, 11:32 AM UTC
We are seeing degraded service for users. Symptoms include being slowness in services like Facebook & WhatsApp partially or fully. We're looking into it with high priority.
- resolved Jan 27, 2021, 11:58 AM UTC
the issue has been resolved. Services are restored back to normal.