Freshchat experienced a minor incident on February 9, 2021 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerRealtime ServicesAPIWebhookDashboard & ReportsThird-party Services
Update timeline
- investigating Feb 09, 2021, 04:51 PM UTC
We’re facing increased error rate.Our engineers are looking into the issue.Updates to follow.
- resolved Feb 09, 2021, 05:07 PM UTC
We faced an issue with a managed database triggering failover. Reaching out to cloud vendor for further analysis. All systems appear normal now. We'll continue to monitor the system for some time