Freshchat experienced a minor incident on February 22, 2021 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerAPIDashboard & Reports
Update timeline
- investigating Feb 22, 2021, 08:32 PM UTC
We are experiencing a service disruption with respect to accessing the US instances. Our engineers are working on the resolution for the same. Updates to follow.
- resolved Feb 22, 2021, 08:47 PM UTC
Our team has fixed the issue and the application is back to normal. Thanks for sticking with us while we worked to get things resolved