Freshchat experienced a minor incident on February 23, 2021 affecting Freshchat Web App, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Feb 23, 2021, 02:47 PM UTC
We are observing degraded performance to some of our services which might result in slowness accessing Freshchat components. We are looking into the issue with high priority.
- resolved Feb 23, 2021, 03:13 PM UTC
We are back to normal now . Team is monitoring it.
- investigating Feb 23, 2021, 03:13 PM UTC
We are back to normal now . Team is monitoring it.
- resolved Feb 23, 2021, 05:12 PM UTC
The incident has been resolved