Freshchat experienced a minor incident on February 26, 2021 affecting Freshchat Web App and Freshchat Web App and 1 more component, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2021, 09:11 PM UTC
We're currently experiencing issues with sign up for Non-US regions. Our engineers are working on this with priority. Further updates to follow.
- investigating Feb 26, 2021, 11:29 PM UTC
We are continuing to work on resolving the issues with sign up for Non-US regions. More updates to follow
- investigating Feb 27, 2021, 12:30 AM UTC
Our developers are working towards resolving the issues with sign up for Non-US regions. More updates to follow
- investigating Feb 27, 2021, 01:20 AM UTC
Our engineers have brought optimal performance back in AU and EU regions and are working towards recovering the IN region for the sign-up issue. We will keep you posted with updates
- resolved Feb 27, 2021, 01:37 AM UTC
The sign-up issue has been resolved across all regions and we are back operating at optimal performance