Freshchat experienced a minor incident on February 27, 2021 affecting Freshchat Web App and Freshchat Web App and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppFreshchat Web AppFreshchat Web App
Update timeline
- investigating Feb 27, 2021, 10:12 AM UTC
We're currently experiencing issues with sign up for Non-US regions. Our engineers are working on this with priority. Further updates to follow.
- investigating Feb 27, 2021, 12:00 PM UTC
Our engineers have brought optimal performance back in AU and EU regions and are working towards recovering the IN region for the sign-up issue. We will keep you posted with updates.
- resolved Feb 27, 2021, 12:21 PM UTC
The sign-up issue has been resolved across all regions and we are back operating at optimal performance.