Freshchat incident

Degraded Performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on March 6, 2021 affecting Freshchat Web App and Freshchat Web App and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2021, 10:05 AM UTC
Resolved
Mar 06, 2021, 12:29 PM UTC
Duration
2h 24m
Detected by Pingoru
Mar 06, 2021, 10:05 AM UTC

Affected components

Freshchat Web AppFreshchat Web AppFreshchat Web AppFreshchat Web App

Update timeline

  1. investigating Mar 06, 2021, 10:05 AM UTC

    We are currently experiencing issues with products sign up for new customers. Our engineers are working on this with priority. Further updates to follow

  2. resolved Mar 06, 2021, 12:29 PM UTC

    The sign-up issue has been resolved across all regions and we are back operating at optimal performance