Freshchat experienced a minor incident on March 15, 2021 affecting Third-party Services and Third-party Services, lasting 10h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party ServicesThird-party Services
Update timeline
- investigating Mar 15, 2021, 01:00 PM UTC
Our third-party service provider is undergoing scheduled maintenance and during this time there may be minor disruptions in WhatsApp/Apple Business Chat messaging. The systems will be back to optimal performance once the maintenance is done. We appreciate your patience in the meantime.
- resolved Mar 15, 2021, 11:28 PM UTC
The scheduled maintenance has been completed.