Freshchat incident

Degraded performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on April 6, 2021 affecting Third-party Services, lasting 12h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2021, 07:00 PM UTC
Resolved
Apr 07, 2021, 07:15 AM UTC
Duration
12h 15m
Detected by Pingoru
Apr 06, 2021, 07:00 PM UTC

Affected components

Third-party Services

Update timeline

  1. investigating Apr 06, 2021, 07:00 PM UTC

    Our service provider has planned to upgrade WhatsApp Business API clients. During this operation, customers may experience a brief period of increased WhatsApp message delivery latency.

  2. resolved Apr 06, 2021, 07:00 PM UTC

    The scheduled maintenance has been completed.

  3. resolved Apr 07, 2021, 07:15 AM UTC

    The incident has been resolved