Freshchat experienced a minor incident on April 13, 2021 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerAPIDashboard & Reports
Update timeline
- investigating Apr 13, 2021, 08:00 PM UTC
We’re experiencing a slight increase in failures in Freshchat US datacenter due to a performance issue from our cloud provider. We are working with our cloud provider for quick resolution. We will keep monitoring and update the progress.
- in progress Apr 13, 2021, 08:55 PM UTC
Our services have been restored. Error rates have subsided on our side. We are awaiting confirmation from our cloud providers.
- resolved Apr 13, 2021, 09:14 PM UTC
The incident has been resolved