Freshchat experienced a minor incident on April 26, 2021 affecting Third-party Services and Third-party Services and 1 more component, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 26, 2021, 11:00 AM UTC
Currently we are facing slowness in delivery of emails to a few customers, as our third party email service provider is facing issues at their end. This might impact email notifications to agents and email campaigns to users. We are closely monitoring the situation. Will keep you posted on further development.
- investigating Apr 26, 2021, 01:14 PM UTC
Our service provider have identified the issue and working towards processing all delayed mail. A small subset of customers may still see some mail send delays. We will provide another update in an hour or as soon as more information becomes available.
- investigating Apr 26, 2021, 02:16 PM UTC
Our Service provider have implemented a fix and are monitoring system performance. A subset of delayed mail are still being dequeued. We will provide another update in an hour or as soon as more information becomes available.
- resolved Apr 26, 2021, 03:02 PM UTC
Our service provider have validated that the issue has been resolved and all delayed mail have been caught up. All affected services are now operational.