Freshchat experienced a minor incident on May 6, 2021 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerRealtime ServicesAPIWebhookDashboard & ReportsThird-party Services
Update timeline
- investigating May 06, 2021, 07:59 AM UTC
Freshchat services are currently experiencing issues which might result in problem accessing or using the product. We are looking into this as a top priority. Further updates will follow.
- resolved May 06, 2021, 08:39 AM UTC
Our Engineering team has fixed the issues and has reported that the application should be running at normal without any problem. We have monitored our system performance and confirmed that issues have been resolved. No further impact has been observed and we are considering the issue resolved.