Freshchat experienced a minor incident on May 17, 2021 affecting Realtime Services, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Realtime Services
Update timeline
- investigating May 17, 2021, 04:00 PM UTC
Freshchat services are currently experiencing issues which results in degraded performance of the Inbox. We are looking into this as a top priority. Further updates will follow.
- resolved May 17, 2021, 04:54 PM UTC
All the services are up and running, we are monitoring it closely.