Freshchat experienced a minor incident on May 25, 2021 affecting Freshchat Web App and Freshchat Web App and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppFreshchat Web AppFreshchat Web AppFreshchat Web App
Update timeline
- investigating May 25, 2021, 03:25 PM UTC
We are currently facing issues rendering profile pictures of the users across regions. Few users would be facing issues while updating user profile information as well. Our team has identified the root cause and is working on resolution at the earliest.
- resolved May 25, 2021, 03:50 PM UTC
The issue with rendering profile pictures of the users across regions has been resolved. We are closely monitoring it.