Freshchat incident

Degraded performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on May 28, 2021 affecting Mobile SDK and Web Messenger, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2021, 05:20 PM UTC
Resolved
May 28, 2021, 06:45 PM UTC
Duration
1h 25m
Detected by Pingoru
May 28, 2021, 05:20 PM UTC

Affected components

Mobile SDKWeb Messenger

Update timeline

  1. investigating May 28, 2021, 05:20 PM UTC

    We are observing degraded performance in our bots services. We are looking into the issue with high priority.

  2. resolved May 28, 2021, 06:45 PM UTC

    The incident has been resolved and we are closely monitoring it.