Freshchat experienced a minor incident on June 10, 2021 affecting Web Messenger, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Web Messenger
Update timeline
- investigating Jun 10, 2021, 08:12 AM UTC
Customers are experiencing a degraded performance in Web Messenger. We’re aware of the issue and working towards a resolution.
- investigating Jun 10, 2021, 08:55 AM UTC
There has been a spike in our Database which is being investigated. Chat widget/messenger is back online. However bots flow is still impacted. Our engineering team is working to get this resolved as soon as possible. More updates to follow.
- resolved Jun 10, 2021, 11:18 AM UTC
We have fixed this issue and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems. Thanks for holding on with us.