Freshchat experienced a minor incident on June 10, 2021 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerRealtime ServicesAPIWebhookThird-party Services
Update timeline
- investigating Jun 10, 2021, 08:24 PM UTC
Due to issues with our cloud service provider, some customers are seeing degraded performance in EU region . We’re aware of the issue and working towards a resolution.
- resolved Jun 11, 2021, 01:00 AM UTC
The cloud service provider has confirmed that all the issues are resolved on their end. Our systems are also back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems. Thanks for holding on with us.