Freshchat incident

Degraded Performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on June 15, 2021 affecting Freshchat Web App, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2021, 12:37 PM UTC
Resolved
Jun 15, 2021, 02:02 PM UTC
Duration
1h 25m
Detected by Pingoru
Jun 15, 2021, 12:37 PM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Jun 15, 2021, 12:37 PM UTC

    Dropdown and selection of fields during Freshchat to Freshdesk ticket creation are not working as expected. Our engineers are working towards a resolution.

  2. resolved Jun 15, 2021, 02:02 PM UTC

    The issue with Freshchat to Freshdesk ticket creation has been resolved. We are closely monitoring it.