Freshchat experienced a minor incident on June 15, 2021 affecting Third-party Services, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating Jun 15, 2021, 03:43 PM UTC
Facing a delay in processing whatsapp , Line, ABC messages to chat. Our engineers are working to resolve the issue. We will provide an update as soon as more information becomes available
- resolved Jun 15, 2021, 05:30 PM UTC
The issue with lag in messages to Freshchat from whatsapp, ABC, Line has been resolved. We are closely monitoring it.