Freshchat experienced a minor incident on June 30, 2021 affecting Freshchat Web App, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Jun 30, 2021, 04:47 AM UTC
Freshchat services are currently experiencing issues which might result in problem accessing or using the product. We are looking into this as a top priority. Further updates will follow.
- resolved Jun 30, 2021, 05:11 AM UTC
Our Engineering team has fixed the issues and has reported that the application should be running at normal without any problem. We have monitored our system performance and confirmed that issues have been resolved. No further impact has been observed and we are considering the issue resolved.