Freshchat experienced a minor incident on July 7, 2021 affecting Realtime Services, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Realtime Services
Update timeline
- investigating Jul 07, 2021, 06:00 AM UTC
User messages are not being received into freshchat for Whatsapp/ABC/Line messaging channels, Our Engineers are looking into it with high priority.
- resolved Jul 07, 2021, 07:00 AM UTC
Our Engineering team has fixed the issues and have reported that User messages are being received without any loss in all messaging channels (ABC/Whatsapp/Line).