Freshchat experienced a minor incident on July 13, 2021 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentRealtime ServicesAPIWebhookDashboard & ReportsThird-party ServicesChannels
Update timeline
- investigating Jul 13, 2021, 12:05 PM UTC
Degraded performance due to issues in the cloud service provider. We are in touch with the cloud service provider regarding this.
- investigating Jul 13, 2021, 02:00 PM UTC
We are still experiencing performances issues with our services. The team have identified the issue and are working on a fix. Updates to follow shortly.
- resolved Jul 13, 2021, 03:20 PM UTC
Our cloud service provider resolved the issue. we will continue to monitor our system.