Freshchat incident

Degraded performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on August 9, 2021 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2021, 05:48 PM UTC
Resolved
Aug 09, 2021, 06:36 PM UTC
Duration
48m
Detected by Pingoru
Aug 09, 2021, 05:48 PM UTC

Affected components

Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentRealtime ServicesAPIWebhookDashboard & ReportsThird-party ServicesChannels

Update timeline

  1. investigating Aug 09, 2021, 05:48 PM UTC

    We are observing degraded performance to some of our services which might result in slowness accessing Freshchat components. We are looking into the issue with high priority.

  2. resolved Aug 09, 2021, 06:36 PM UTC

    We experienced a service disruption with respect to accessing the US Freshchat instances. Our engineers have fixed this and the application is back to normal function.