Freshchat incident

Degraded performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on August 12, 2021 affecting Web Messenger and Freddy AI Agent, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2021, 01:26 PM UTC
Resolved
Aug 12, 2021, 02:00 PM UTC
Duration
34m
Detected by Pingoru
Aug 12, 2021, 01:26 PM UTC

Affected components

Web MessengerFreddy AI Agent

Update timeline

  1. investigating Aug 12, 2021, 01:26 PM UTC

    Customers are experiencing a degraded performance in bots. We're aware of the issue and working towards a resolution.

  2. resolved Aug 12, 2021, 02:00 PM UTC

    One of our internal services was facing temporary issues which caused degraded performance in bots. The issue is mitigated and we are closely monitoring the system.