Freshchat experienced a minor incident on August 21, 2021 affecting Freddy AI Agent, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating Aug 21, 2021, 04:30 PM UTC
We seem to have issues in creating chats from Freshbots, So the impact is for all customers using Freshbots widget - agent handover is not happening.
- resolved Aug 21, 2021, 06:20 PM UTC
Due to issue in Freshbots subset of Freshchat customers using Freshbots widget is impacted and it is fixed now.