Freshchat incident

Degraded Performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on August 31, 2021 affecting Freddy AI Agent and Freddy AI Agent and 1 more component, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 02:00 PM UTC
Resolved
Aug 31, 2021, 04:13 PM UTC
Duration
2h 13m
Detected by Pingoru
Aug 31, 2021, 02:00 PM UTC

Affected components

Freddy AI AgentFreddy AI AgentFreddy AI AgentFreddy AI Agent

Update timeline

  1. investigating Aug 31, 2021, 02:00 PM UTC

    We are experiencing errors with Hallway Lead Bot execution. Our engineers are on top of this issue. This does not impact any other bot. Will keep you posted as we progress.

  2. resolved Aug 31, 2021, 04:13 PM UTC

    The issue with hallway leads bot is fixed now. We are monitoring it closely.