Freshchat experienced a minor incident on September 5, 2021 affecting Freddy AI Agent, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating Sep 05, 2021, 12:00 AM UTC
We seem to have issues in Freshbots there are Increased Connection Failures to API Service, Our best minds are working on it.
- investigating Sep 05, 2021, 12:45 AM UTC
Our cloud provider has confirmed that an ongoing issue at their end affected the bot services. This is now under control and we are monitoring the systems.
- resolved Sep 05, 2021, 01:15 AM UTC
The cloud service provider has confirmed that all the issues are resolved on their end. Our systems are also back to normal now.