Freshchat experienced a major incident on September 30, 2021 affecting Freshchat Web App, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Sep 30, 2021, 11:15 PM UTC
We had a partial outage in US between around 4:45 to 4:55 AM IST
- resolved Sep 30, 2021, 11:25 PM UTC
We experienced a service disruption with respect to accessing the US Freshchat instances. Our engineers have fixed this and the application is back to normal function.