Freshchat experienced a minor incident on October 4, 2021 affecting Third-party Services and Third-party Services and 1 more component, lasting 7h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 04, 2021, 03:30 PM UTC
Customers might see message delivery issues in Facebook, Whatsapp conversations
- investigating Oct 04, 2021, 05:54 PM UTC
Team is working to get things back to normal as quickly as possible, and we apologize for any inconvenience.
- investigating Oct 04, 2021, 08:03 PM UTC
Facebook and WhatsApp are facing the issue on their side. So there may be encounter a message delivery (both incoming & outgoing ) issue for those integrations. We are closely working with them to get this issue resolved.
- investigating Oct 04, 2021, 10:25 PM UTC
Still the team is working to get things resolved.
- resolved Oct 04, 2021, 11:16 PM UTC
Issue got resolved.Team has worked hard to restore access to our apps and services and are happy to report Facebook and WhatsApp are coming back online now.