Freshchat incident

Degraded performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on October 7, 2021 affecting Freddy AI Agent, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2021, 03:15 PM UTC
Resolved
Oct 07, 2021, 05:50 PM UTC
Duration
2h 35m
Detected by Pingoru
Oct 07, 2021, 03:15 PM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Oct 07, 2021, 03:15 PM UTC

    We are observing degraded performance in some of the bot conversations. We are looking into the issue with high priority.

  2. resolved Oct 07, 2021, 05:50 PM UTC

    The issue with the bot conversations is fixed now. We are monitoring it closely.