Freshchat experienced a minor incident on October 15, 2021 affecting Third-party Services, lasting 16h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating Oct 15, 2021, 02:41 PM UTC
User messages are not being received into freshchat for Whatsapp/ABC/Line messaging channels, Our Engineers are looking into it with high priority.
- investigating Oct 16, 2021, 05:30 AM UTC
Our engineers are working to resolve the issue. We will provide an update as soon as more information becomes available
- investigating Oct 16, 2021, 06:30 AM UTC
Our engineers are still actively working, More updates are follow.
- investigating Oct 16, 2021, 06:55 AM UTC
Hotfix has been deployed and we are seeing improvements. Expecting the issue to be resolved in another few mins.
- resolved Oct 16, 2021, 07:15 AM UTC
No further impact has been observed and we are considering the issue resolved.