Freshchat experienced a minor incident on November 17, 2021 affecting Freshchat Web App, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2021, 05:15 PM UTC
We are experiencing a degraded performance across some of the features. Our best minds are working on fixing the same. More updates to follow. 1.Account and Agent Activation Emails will be delayed. 2.Organisation update or transfer Emails notifications will be delayed. 3.New Group creation for Omnichannel accounts will fail intermittently.
- investigating Nov 18, 2021, 09:15 AM UTC
We have scaled up our servers to reduce the latency, while our team is working on fixing the same. More updates to follow
- investigating Nov 18, 2021, 11:34 AM UTC
Our engineers are working on fixing the issue. We will update as soon as more information available.
- investigating Nov 18, 2021, 01:31 PM UTC
Currently we have recovered 50% on the degraded performance. Our team is working towards fixing the same. More updates to follow
- investigating Nov 18, 2021, 03:12 PM UTC
Our team is working towards deploying a fix,We will update as soon as more information is available
- investigating Nov 18, 2021, 05:00 PM UTC
Our team is working on fixing this issue. Thanks a ton for your patience. More updates to follow
- resolved Nov 18, 2021, 06:07 PM UTC
Our developers have deployed the fix to address the performance issues and have also scaled up the servers to handle the queues. The system is back to optimal performance now and we will continue monitoring the same. Thank you for your co-operation while we had the issue sorted