Freshchat experienced a minor incident on November 18, 2021 affecting Freddy AI Agent, lasting 17h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating Nov 18, 2021, 03:05 PM UTC
We are currently experiencing degraded performance in Bots API module and we have identified the root cause of the problem. Our engineering team is working on fixing the same. More updates to follow.
- investigating Nov 19, 2021, 07:05 AM UTC
Our engineers are working on fixing the issue. We will update as soon as more information is available.
- resolved Nov 19, 2021, 08:30 AM UTC
Our Engineering team has fixed the issue and has reported that the application should be running at normal without any problem.