Freshchat incident

Degraded performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on November 26, 2021 affecting Dashboard & Reports, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2021, 10:58 AM UTC
Resolved
Nov 26, 2021, 12:39 PM UTC
Duration
1h 41m
Detected by Pingoru
Nov 26, 2021, 10:58 AM UTC

Affected components

Dashboard & Reports

Update timeline

  1. investigating Nov 26, 2021, 10:58 AM UTC

    Customers are experiencing a degraded performance in Reports/Dashboard. We're aware of the issue and working towards a resolution.

  2. investigating Nov 26, 2021, 12:00 PM UTC

    Our engineering team is working to get this resolved as soon as possible. More updates to follow.

  3. resolved Nov 26, 2021, 12:39 PM UTC

    We have fixed this issue and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems. Thanks for holding on with us.