Freshchat incident

Degraded Performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on November 28, 2021 affecting Realtime Services, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2021, 07:14 PM UTC
Resolved
Nov 28, 2021, 07:58 PM UTC
Duration
44m
Detected by Pingoru
Nov 28, 2021, 07:14 PM UTC

Affected components

Realtime Services

Update timeline

  1. investigating Nov 28, 2021, 07:14 PM UTC

    Few customers may experience a degraded performance in realtime updates to conversation. We are working towards a resolution.

  2. resolved Nov 28, 2021, 07:58 PM UTC

    The identified issue has been resolved and Real time updates should start working now.