Freshchat experienced a minor incident on December 3, 2021, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 03, 2021, 09:20 PM UTC
Few customers may experience degraded performance while accessing marketplace apps. We are working towards a resolution.
- investigating Dec 03, 2021, 11:50 PM UTC
Our engineers have identified the issue and are working towards fixing them.
- investigating Dec 04, 2021, 12:46 AM UTC
Our engineering team is working to get this resolved as soon as possible. More updates to follow.
- investigating Dec 04, 2021, 01:06 AM UTC
The Identified issue has been fixed and our engineers are closely monitoring the impacted service.
- resolved Dec 04, 2021, 01:08 AM UTC
The identified issue has been resolved