Freshchat incident

Degraded performance because of the networking issues at our cloud provider's end

Minor Resolved View vendor source →

Freshchat experienced a minor incident on December 7, 2021 affecting Channels, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 04:00 PM UTC
Resolved
Dec 07, 2021, 07:36 PM UTC
Duration
3h 36m
Detected by Pingoru
Dec 07, 2021, 04:00 PM UTC

Affected components

Channels

Update timeline

  1. investigating Dec 07, 2021, 04:00 PM UTC

    We are facing Degraded performance because of the networking issues at our cloud provider's end. Our strongest minds are working with the provider to resolve this.

  2. investigating Dec 07, 2021, 06:50 PM UTC

    We are still facing networking issues with our cloud provider's end. More updates to follow.

  3. resolved Dec 07, 2021, 07:36 PM UTC

    We identified lag in user to agent messages on channels (Whatsapp / ABC / LINE ) due to the connectivity issue, we have mitigated the problem , we are continuing to monitor for other impacts