Freshchat incident

Degraded Performance in India region

Minor Resolved View vendor source →

Freshchat experienced a minor incident on December 8, 2021 affecting Channels, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2021, 02:06 AM UTC
Resolved
Dec 08, 2021, 05:32 AM UTC
Duration
3h 26m
Detected by Pingoru
Dec 08, 2021, 02:06 AM UTC

Affected components

Channels

Update timeline

  1. investigating Dec 08, 2021, 02:06 AM UTC

    Facebook integration is not available as it’s undergoing maintenance in India region. More updates to be followed.

  2. resolved Dec 08, 2021, 05:32 AM UTC

    Issue with Facebook integration is resolved as the maintenance is completed in India region. We are closely monitoring it.