Freshchat experienced a major incident on December 22, 2021 affecting Freshchat Web App, lasting 5h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Dec 22, 2021, 12:11 PM UTC
Our cloud service provider has issues with one of the availability zones. we are monitoring the situation.
- investigating Dec 22, 2021, 01:30 PM UTC
Our cloud service provider are working on to fix issue, Thanks a ton for your patience. More updates to follow
- investigating Dec 22, 2021, 02:30 PM UTC
Our engineering team is monitoring the error rates which are nearing their stable level. Further updates to follow.
- investigating Dec 22, 2021, 04:30 PM UTC
Our engineering team is still working with our cloud service provider to resolve this issue. Further updates to follow.
- resolved Dec 22, 2021, 05:23 PM UTC
The issue has been resolved by the cloud provider and all the services are operating normally.