Freshchat incident

Agent messages are delivered with delay for Whatsapp conversations

Minor Resolved View vendor source →

Freshchat experienced a minor incident on February 13, 2025 affecting Channels, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2025, 03:00 PM UTC
Resolved
Feb 13, 2025, 05:01 PM UTC
Duration
2h 1m
Detected by Pingoru
Feb 13, 2025, 03:00 PM UTC

Affected components

Channels

Update timeline

  1. investigating Feb 13, 2025, 03:00 PM UTC

    We notice that there are latency/delay in Whatsapp messages delivered to end users, our best minds are working on a fix.

  2. resolved Feb 13, 2025, 05:01 PM UTC

    The issue causing delays in WhatsApp conversations has been resolved. We will continue to monitor the system to ensure stability.