Freshchat experienced a major incident on March 15, 2025 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentRealtime ServicesAPIWebhookDashboard & ReportsThird-party ServicesChannels
Update timeline
- investigating Mar 15, 2025, 02:01 AM UTC
We experienced a temporary glitch following the scheduled maintenance from 7:00 to 7:30 AM IST, which had impact across services in India region. The issue has now been resolved, and services are operating normally. We apologize for any inconvenience caused.
- resolved Mar 15, 2025, 02:43 AM UTC