Freshchat incident

Latency in updating Inbox views with latest conversation data

Minor Resolved View vendor source →

Freshchat experienced a minor incident on March 27, 2025, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2025, 01:57 PM UTC
Resolved
Mar 27, 2025, 02:35 PM UTC
Duration
38m
Detected by Pingoru
Mar 27, 2025, 01:57 PM UTC

Update timeline

  1. investigating Mar 27, 2025, 01:57 PM UTC

    The engineering team has identified and fixed the latency issue in updating Inbox views with the latest conversation data, which was impacting real-time services in the MEC region. We will continue to monitor the situation closely.

  2. resolved Mar 27, 2025, 02:35 PM UTC