Freshchat incident

Major outage in Freshchat

Major Resolved View vendor source →

Freshchat experienced a major incident on April 5, 2025 affecting Freshchat Web App and Freddy AI Agent and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2025, 01:36 AM UTC
Resolved
Apr 05, 2025, 03:30 AM UTC
Duration
1h 54m
Detected by Pingoru
Apr 05, 2025, 01:36 AM UTC

Affected components

Freshchat Web AppFreddy AI AgentChannels

Update timeline

  1. investigating Apr 05, 2025, 01:36 AM UTC

    Freshchat services encountered issues that affected access to and use of the product. Our engineering team has identified and resolved all of these problems.

  2. resolved Apr 05, 2025, 03:30 AM UTC