Freshchat experienced a minor incident on February 27, 2025 affecting Third-party Services and Third-party Services and 1 more component, lasting 2d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2025, 09:30 AM UTC
We are currently facing issues with the new WhatsApp onboarding integration, which may affect the onboarding process for new numbers. We are actively working with Meta to resolve the issue and will share updates as soon as more information becomes available.
- identified Feb 27, 2025, 11:08 PM UTC
We are continuing to work closely with Meta to resolve the issue and will share further updates as soon as we have more details.
- in progress Feb 28, 2025, 09:00 AM UTC
Our team is collaborating with the Meta team to resolve the issue, and we will share updates as soon as it is resolved.
- identified Feb 28, 2025, 04:24 PM UTC
We are actively working with the Meta team to resolve the issue as quickly as possible. We will continue to monitor the situation closely and provide an update within the next 12 hours or sooner if more information becomes available.
- identified Mar 01, 2025, 04:00 AM UTC
We are collaborating closely with the Meta team to resolve the issue as swiftly as possible. Our team will continue monitoring the situation and will provide an update within the next 12 hours or sooner if we receive any new information.
- identified Mar 01, 2025, 04:00 PM UTC
We are working closely with the Meta team to resolve the issue as quickly as possible. Our team will keep monitoring the situation and provide an update within the next 12 hours or sooner if new information becomes available.
- resolved Mar 01, 2025, 06:40 PM UTC
The issue affecting the new WhatsApp onboarding process has now been resolved. New numbers can proceed with onboarding without any disruptions. Thank you for your patience, We are closely monitoring the situation to ensure continued stability.