Freshchat experienced a minor incident on April 16, 2025 affecting Freshchat Web App, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Apr 16, 2025, 12:22 PM UTC
We are facing some degraded performance on our system in advanced automations. Our engineers are working on this with priority. Further updates to follow.
- investigating Apr 16, 2025, 02:00 PM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- resolved Apr 16, 2025, 03:10 PM UTC
The issue with advanced automation has been resolved now and we are closely monitoring this.