Freshchat incident

Performance Degradation in Bot execution with Dialog action

Minor Resolved View vendor source →

Freshchat experienced a minor incident on April 16, 2025 affecting Freddy AI Agent, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 01:40 PM UTC
Resolved
Apr 16, 2025, 04:33 PM UTC
Duration
2h 53m
Detected by Pingoru
Apr 16, 2025, 01:40 PM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Apr 16, 2025, 01:40 PM UTC

    We faced some degraded performance on our system in the Bot execution with the 'Set property' Dialog Action.

  2. resolved Apr 16, 2025, 04:33 PM UTC