Freshchat incident

Issues with Bot Execution

Major Resolved View vendor source →

Freshchat experienced a major incident on April 15, 2025 affecting Freddy AI Agent, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 06:25 AM UTC
Resolved
Apr 15, 2025, 06:50 AM UTC
Duration
25m
Detected by Pingoru
Apr 15, 2025, 06:25 AM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Apr 15, 2025, 06:25 AM UTC

    We experienced a temporary disruption in bot execution which impacted the functionality of ChatBots and AI Agents. Our engineering team identified the issue and has resolved it.

  2. resolved Apr 15, 2025, 06:50 AM UTC