Freshchat incident

Performance degradation in Freshchat

Minor Resolved View vendor source →

Freshchat experienced a minor incident on April 22, 2025 affecting Freshchat Web App, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 09:02 AM UTC
Resolved
Apr 22, 2025, 09:15 AM UTC
Duration
13m
Detected by Pingoru
Apr 22, 2025, 09:02 AM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Apr 22, 2025, 09:02 AM UTC

    Issue with prolonged loading for the Freshchat Inbox service after logging in, as well as difficulties for customers trying to log in to Freshchat, which impacted product access and usage. Our engineering team has identified and resolved these issue.

  2. resolved Apr 22, 2025, 09:15 AM UTC