Freshchat incident

Performance Degradation in Chat Inbox Loading and End user widget

Minor Resolved View vendor source →

Freshchat experienced a minor incident on May 18, 2025 affecting Realtime Services, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2025, 11:29 PM UTC
Resolved
May 18, 2025, 11:50 PM UTC
Duration
21m
Detected by Pingoru
May 18, 2025, 11:29 PM UTC

Affected components

Realtime Services

Update timeline

  1. investigating May 18, 2025, 11:29 PM UTC

    We experienced performance degradation with the FreshChat inbox loading and End user widget. Our engineering team has identified the root cause and resolved the issue.

  2. resolved May 18, 2025, 11:50 PM UTC